cannot open clinicoffice runtime error

[Joshua Barrs]

Hi theaposit,

We are sorry to hear that you are having problems. It sounds as though your installation of ClinicOffice could have become corrupt. Sometimes this can happen with antivirus programs, or hard drive clean-up programs.

We would recommend uninstalling ClinicOffice completely, and then reinstalling. You can do this via this link:-

None of your ClinicOffice data will be removed during this process.

[thetaposit]

ok yes did that yesterday and it works well.  but will need the software licence key pls

[William]

Hi thetaposit

We have realised that you are running version 4 of ClinicOffice and this is why it is asking for a new license key because the above link given is for version 5 of our software. Please use this next link to fix the version 4 of the software and makes sure you run version 4 and not version 5.

http://test.pioneersoftware.co.uk/files/cov4/cov4_setup.exe

If after running ClinicOffice v4 it is still asking for a license then you will need to reset the license to make it available before you can license it again.

http://test.pioneersoftware.co.uk/forums/topic/faq-202-how-can-i-manage-my-clinicoffice-licenses

If you require your license information please email us on support@pioneersoftware.co.uk and we can send this through to you.

 

[Author]

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